1. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available in most serviceable locations across India.
3. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS, email, or WhatsApp.
4. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once dispatched, cancellation is not possible.
5. What if I receive a damaged or defective product?
Please contact us within 7 days of delivery with your Order ID, a clear unboxing video, and product photos. After verification, we will arrange a replacement or provide store credit if applicable.
6. Do I need an unboxing video?
Yes. A continuous unboxing video is required for claims related to damaged, defective, missing, or incorrect products.
7. How will I receive my refund?
LINETHIA does not offer cash refunds. If your claim is approved and a replacement is not available, you will receive Store Credit for future purchases.
8. How can I contact customer support?
You can contact our Customer Support Team at support@linethia.com. We aim to respond within 24–48 business hours.