Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQ)

About Linethia

What is Linethia?

Linethia is a wellness and nutraceutical brand that offers science-backed supplements and health products designed to support overall well-being, fitness, immunity, energy, and daily nutrition.

Why was Linethia founded?

Linethia was founded to make high-quality wellness products accessible, convenient, and trustworthy for consumers across India.

What types of products does Linethia offer?

We offer a range of supplements and wellness products, including vitamins, minerals, herbal formulations, protein and nutrition support products, and daily health supplements.

How does Linethia ensure product quality?

We source ingredients from trusted suppliers and follow strict quality-control processes, including manufacturing and testing standards, to ensure product safety and quality.

Privacy & Data Security

How does Linethia protect my personal information?

We use secure servers, encryption, and industry-standard security practices to protect Your personal information from unauthorized access.

Will my order be shipped discreetly?

Yes. All orders are shipped in plain, discreet packaging without revealing the product contents.

Does Linethia share my information with third parties?

No. We do not sell Your personal information. Information is shared only with trusted service providers when necessary to process orders, payments, or deliveries, as described in Our Privacy Policy.

Can I delete my account or personal data?

Yes. You may request deletion of Your account and personal data by contacting Our customer support team.

What should I do if I suspect unauthorized activity on my account?

Please contact Our support team immediately so We can investigate and assist You.

Product & Safety

Are Linethia products safe to use?

Our products are manufactured following applicable quality and safety standards. However, individual needs differ.

Should I consult a doctor before taking supplements?

Yes. We recommend consulting a healthcare professional before using any supplement, especially if You are pregnant, nursing, taking medication, or have a medical condition.

Are Linethia products scientifically formulated?

Our formulations are developed using available nutritional and scientific research and are intended to support wellness goals.

What should I do if I experience an adverse reaction?

Discontinue use immediately and consult a healthcare professional. You may also contact Our customer support team for assistance.

Orders, Shipping & Delivery

How long does delivery take?

Orders are usually dispatched within 1 business day. Delivery generally takes 2–6 business days, depending on Your location.

Is shipping discreet?

Yes. Orders are shipped in plain packaging for privacy.

Can I track my order?

Yes. Once Your order is dispatched, You will receive tracking details by email, SMS, or WhatsApp.

What if my order is delayed?

If Your order is delayed beyond the expected delivery period, please contact customer support and We will help investigate the shipment.

Do you deliver across India?

We deliver to most serviceable pin codes across India.

Cancellation

Can I cancel my order?

Orders may be cancelled before dispatch. Once a prepaid order has been shipped, it cannot be cancelled.

How do I request cancellation?

Please contact Our support team on WhatsApp with Your order ID before the order is dispatched.

Returns & Store Credit

Can I return a product?

Returns are accepted only for eligible products that are unopened, unused, and in their original condition, subject to Our Return & Store Credit Policy.

Do you offer refunds?

Eligible cases such as damaged, defective, lost-in-transit, or expired products may qualify for a refund, replacement, or Store Credit. Most approved returns are issued as Store Credit.

What if I receive a damaged or incorrect product?

Please contact Us within 7 working days of delivery with photographs of the product and packaging.

Is there any charge for non-defective returns?

Approved non-defective returns may be subject to a 20% restocking charge as mentioned in Our Return & Store Credit Policy.

Payments

What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (where available).

Is Cash on Delivery available?

COD is available on selected pin codes and orders.

Didn’t Find Your Answer?

Please contact Us and Our support team will be happy to help.

Linethia Customer Support