Refund policy
Only Prepaid Orders Are Eligible for Return
At LINETHIA, customer satisfaction is important to us. Due to the nature of health and wellness products, returns and exchanges are subject to the conditions mentioned below.
How Do I Return My Order?
Return request delivery ke 1 days ke andar raise karni hogi.
Aapko apna Order Number aur registered contact details provide karni hongi.
Product ki unboxing video delivery ke time banana strongly recommended hai.
Return request approve hone ke baad LINETHIA aapko further return instructions provide karega.
Approved return ke liye product pickup LINETHIA ya authorised logistics partner ke through arrange kiya ja sakta hai.
Product LINETHIA ko receive hone ke baad quality inspection ki jayegi.
Return & Exchange Rules
Due to the nature of health and wellness products, used, opened or tampered products generally cannot be returned or resold.
However, if you receive a product that is:
Damaged during transit
Defective
Incorrect product
Missing or incomplete
then you must contact us within 1 days of delivery.
After receiving the returned product, our team will inspect it. If the issue is verified and the return/exchange is approved, we will arrange a replacement or applicable resolution.
Important: Prepaid & COD Orders
Only prepaid orders are eligible for return.
COD orders are non-returnable, except where the product is received damaged, defective, incorrect, or incomplete, subject to verification.
What If I Don't Like the Product?
Change of mind, personal preference, or simply not liking the product does not automatically qualify for a return or refund.
For genuine product-related issues, please contact our support team within the specified return window.
1 days Return Window
All return-related complaints must be submitted within 24 hours from the date and time of delivery.
After 24 hours, LINETHIA reserves the right to accept or reject the request based on the circumstances and available evidence.
Product Inspection
Once the returned product reaches us, it will undergo a quality check.
A return or exchange may be rejected if:
The product has been opened or used, where applicable.
The product is damaged after delivery due to customer handling.
The seal/packaging has been intentionally tampered with.
The product received by us is different from the product originally shipped.
The required proof of damage/defect is not available when requested.
How Do I Ship Back the Product?
If your return/exchange request is approved, we will provide the necessary instructions.
Where applicable, the product may be picked up from your delivery address by our authorised logistics partner. Please do not ship the product to us without receiving return instructions from LINETHIA.
When Will I Receive My Replacement?
Once the returned product is received and successfully inspected, you will be notified about the status of your request.
If the exchange is approved, the replacement product will be dispatched according to availability and applicable shipping timelines.
Refund / Store Credit
For eligible prepaid returns, any refund or store-credit resolution will be processed only after the returned product has been received and successfully inspected.
The applicable amount and mode of resolution will depend on the nature of the approved return.
Important Delivery Instruction
Please record a continuous unboxing video while opening your package.
The video should clearly show:
The sealed package
Shipping label/order details
The package being opened
The product and its condition
This video may be required to verify claims relating to damage, missing items, tampering, or incorrect products.
My Question Is Not Addressed
If you have any questions regarding returns, exchanges, defective products, or delivery issues, please contact our support team:
Email: support@linethia.com
LINETHIA — Your satisfaction matters to us.
By placing an order with LINETHIA, you acknowledge and agree to the terms of this Return & Exchange Policy, subject to applicable law.