Shipping policy

Thank you for shopping with LINETHIA. We are committed to delivering your order safely and on time. Please read our Shipping Policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after successful order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, promotional events, or high order volume, processing may take slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates only and may vary depending on the courier partner and your location.

Shipping Charges

  • Shipping charges, if applicable, are displayed during checkout before payment.
  • Any promotional free shipping offer will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details. You can use the tracking link to monitor your shipment.

Delivery Delays

Delivery may be delayed due to:

  • Bad weather
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier operational delays
  • Incorrect or incomplete shipping address provided by the customer

LINETHIA is not responsible for delays caused by third-party courier services or circumstances beyond our control.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or fail. Additional shipping charges, if any, will be the customer's responsibility.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 7 days of delivery.

For faster verification, please provide:

  • Order Number
  • Clear photographs of the package and product
  • A complete unboxing video

Delivery Attempts

If delivery cannot be completed because the customer is unavailable or the address is incorrect, the courier may attempt re-delivery or return the package to us.

Additional shipping charges may apply for re-shipment.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

LINETHIA

Email: support@linethia.com

Website: https://linethia.com